Customs and Postal Taxation

Decree Law 1.804/80 on imports makes it CLEAR that all consumers have the right to import products worth up to $50 USD (US dollars) without any taxation. The vast majority of our products are WELL BELOW this value, so there are no problems of this nature with Customs.

In some cases, the status ‘Tax Problems’ is related to ICMS Protocol 021/2011, which requires the payment of ICMS in the destination state of the various signatory states. It is retained by SEFAZ and will only be released after bureaucratic processes. If this problem of your product being taxed occurs, please contact us so that we can assist you and TRY to minimise the tax charge.

If the charge is unavoidable and no other recourse can prevent its payment, it will be the responsibility of the end consumer!

We ask that you continue to monitor the delivery status through our tracking tool. When it is released, we will request priority delivery. We apologise for the inconvenience caused.