F.A.Q

1) Who are we?
We are a shop specialising in home and kitchenware, created with the aim of offering products that bring more comfort, safety, practicality and elegance to your daily life. We believe that the home is a refuge and we work to make it even more welcoming.

2) Are the products of good quality?
Yes. We only work with products that have been selected and tested by our specialist team. We are committed to offering high-quality, functional and durable items, always at a fair price.

3) Why are prices affordable?
We seek reliable suppliers and optimise our processes to reduce operating costs, passing these savings directly on to our customers without compromising on quality.

4) How does order shipping work?

After payment confirmation, your order is processed and shipped within the timeframe specified at the time of purchase. You will receive a tracking code to track delivery to your address.

5) How long will it take for my order to arrive?
Delivery times may vary depending on your location and the shipping method you choose. All delivery information is provided transparently before you complete your purchase.

6) Is it safe to buy from the shop?
Yes, it is completely safe. We use end-to-end encryption (SSL), the same security standard used by large companies in the market, ensuring the protection of all your personal and financial data.

7) Is my data stored?
No. For your complete security, your data is used only for processing the purchase and is not stored after the order is completed.

8) How can I contact you?
Our customer service team is always available to help. You can contact us through the channels listed on the website to ask questions about products, orders, or any other information.

9) What if I have a problem with my order?
In the event of any unforeseen circumstances, our customer service team will be ready to resolve the issue in the best possible way, always prioritising your satisfaction and respecting the Consumer Protection Code.

10) Why buy from us?

Because we put the customer first. Our focus is on offering useful, safe, stylish and affordable products, with personalised service and a smooth shopping experience from start to finish.